Policies and Guarantee

Last modified 07/19/2010

GUARANTEE

All reptiles we ship to a customer will arrive alive and healthy. Live arrival can only be guaranteed when transit temperatures are between 40 and 90 degrees F. All deliveries must be received by the customer on first attempt of delivery or our guarantee is void.  We are not responsible for animals left on door step or missed deliveries.  Please be sure to have someone home at time of delivery.

ORDERING

We accept paypal.com  and money orders. Our payment address on  paypal.com is troy@uroranch.com

SHIPPING

We ship UPS overnight via UPS. Their are times and places where delivery next day is not guaranteed. For exact cost of shipping contact us with your zip code.  Delivery charges are based on how many boxes are shipped and the weight of the boxes and your delivery address.

Uro Ranch  will not be responsible for carrier delays or errors and all claims with a  carrier will be directed to the delivery company and not Uro Ranch. We usually only ship Monday through Thursday, if you need shipment on another day, contact us first.

WILD CAUGHT UROMASTYX

I do not treat my Uromastyx for parasites unless they are sick or loosing weight. If you chose to treat your Uromastyx, make sure and take a fresh fecal to a qualified reptile veterinarian and let the veterinarian test for parasites and follow veterinarian instructions for type of medicine and dosage. I do not treat any Uromastyx that are with me for less then 6 months. I believe some bacteria load is beneficial and I judge my animals by there weight, as long as they are not losing weight I do not treat and even if they are losing weight I do not treat if they have been in my care for less then 6 months.

ACCUMULATION

It takes 3-6 months for a Uromastyx to settle in. During this accumulation period do not handle the Uromastyx except to weigh it. If keeping in a glass enclosure cover all 4 sides. Feed your Uromastyx and clean it's cage before the lights go on in the morning and or off at night.  Do not feed insects, this is the advantage of Uromastyx they do not require insects to be healthy. Feed a good diet of greens and edible flowers. Only dust with Miner All calcium supplement once to twice per month if at all. With proper diet and proper UVB they really do not need it. Keep a small bowl of uncooked (ground up) green peas, lentils, various beans and birdseed. Occasionally add pure bee pollen granules to the ground up green peas, lentils, various beans, birdseed mix. Do not offer the peas, lentils, various beans and birdseed if the Uromastyx is less than 6 months - 1 year old. Do not treat your CB Uromastyx for parasites until it has been at your location for at least 6 months and then only treat is advised to by a reputable reptile veterinarian. Do not treat my Uromastyx for parasites unless they are sick or loosing weight and only if they have been in your care for over 6 months.
 

Handling

Do you handle you lizard except to weigh it when you first receive it. To me Uromastyx are more of a observation species to be studied and worked with to improve captive breeding. If you choose to handle you lizard please wait a few months before you begin handling. It takes Uromastyx some time to adjust from being pack up and shipped across the country and it can stress them if you begin handling to soon. For the first few months quietly observe your lizard get them used to you watching them and ease into 10-15 minutes handling only occasionally at first. Make sure and weigh you Uromastyx monthly and if you see any weight loss stop handling until the Uromastyx is gaining weight again.

CB Hatchlings

You will need to keep the captive breed hatchlings on bare floor or paper towel until at least 6 months. Remove all sand. Tile and rocks are ok for them to climb on but no substrate until at least 6 months of age. They are fed the same basic greens as the adults only all stems are removed and the greens are finely chopped. I do not offer crushed seeds, lentils, peas, beans or any of these type dry foods until hatchlings are 6-12 months of age.  My hatchlings are housed each in there own separate enclosure with similar basking and gradients as the adults. 120-130 degrees basking with a gradient to 75-85 degrees on the cool side. Do not treat your CB Uromastyx for parasites until it is at least 6 months old and then only treat is advised to by a reputable reptile veterinarian. My personal rule is I do not  treat your CB Uromastyx for parasites unless I have had it for longer then 6 months. If you have hat your Uromastyx longer then 6 months and if it is losing weight get it to a veterinarian ASAP. Do not feed you captive breed Uromastyx insects as insects carry parasites and there are warnings about insects hurting Uromastyx livers.